Care that feels like family
Whether you’re looking for support for yourself or a loved one, PCC is here to provide reassurance, reliability, and real relationships—because to us, care is not a service but is a positive experience.
Key services
Domiciliary Care Services
Community Wellbeing & Support Services
Professional Cleaning Services
One-to-One Sitting & Befriending Services
Overnight & One-to-One Care Services
About us
A proud family-run business since 1994, Premier Community Care was founded by a father-and-son team committed to compassionate care.
For over 30 years, we’ve partnered with Durham County Council, guided by our core values of choice, empathy, integrity, and long-term commitment.
Fully accredited
Local hearts, personal care
We are looking for local motivated people to join our incredible team. If you are caring, compassionate, and enjoy making a difference, then we want to hear from you today.
See yourself here?
Meet our highly trained caregivers
Laura Holmes
Operations Manager
Hannah Donohue
Registered Manager
Tracy Jordinson
Deputy Manager
Natasha Pye
Administrative Assistant
Kirstien Cummings
Administrative Manager
Angela Snowball
Trainer
Rachael Thompson
Head Coordinator
Jannette McEnteggart
Care Facilitator
How our service works
At Premier Community Care, we are committed to delivering high-quality, person-centred care that meets the unique needs of every individual we support.
Our approach is built on professionalism, compassion, and a deep understanding of what good care truly means.
1
Initial assessment & personalised planning
We assess your individual needs, preferences, and circumstances to create a tailored care plan that reflects what’s truly important to you.
2
Matching clients with the right carers
We carefully match clients with compatible carers based on experience and specific support requirements to ensure consistent, compassionate care.
3
Skilled, vetted, and supported staff
Our fully trained, DBS-checked professionals are passionate about making a difference, with ongoing training ensuring they remain confident, capable, and up-to-date.
4
Flexible and responsive services
Our services are available 24/7 and can be adjusted as needs change, ensuring continuity and peace of mind for both clients and families.
5
Communication and collaboration
We maintain regular communication with families, healthcare professionals, and local authorities, welcoming feedback to continuously improve through our “you said, we did” approach.
6
Continuous commitment
We continuously review our services to fulfill all promises, encouraging both positive and negative feedback to ensure a positive experience while empowering people in their daily lives.
Testimonials
My carers are very good, treat me with respect. They always do what is required and it all works very well. I get on with all my carers and they have different personalities so that enables me to have different conversations with them all. I thoroughly enjoy the days out which premier organise as I get out the house and meet new people. I cannot thank you all enough to enable this to happen.
My care team is fabulous. We always have a good laugh. They do things for me that are not in the care plan to help me. They are always looking for jobs to do. I was very reluctant to have care at first but I accepted it and now could not be able to manage without the carers. Even my late husband looked forward to them coming as we always had a good laugh. I really don’t know what I would do without them.
I have had care from PCC since 2005. Always find the carers very helpful go above and beyond their duties. It is nice when the carers say that they enjoy their job. I couldn’t manage without them. I have a good team of carers and they always do what I ask them to do. I have recently enjoyed going on the outings with premier and especially enjoyed rolling back the years.
I would like to take this opportunity to thank the premier community care team for organising 2 wonderfull days out for my disabled boy. He had been a little apprehensive at first, but on arrival both occations made him to feel very welcome.
Afternoon tea’s went down a treat and he couldn’t stop talking on his return trips how much he had enjoyed himself.
Collection and drop-off went perfectly well with team members in charge. so well done to all involved, people like your guys are far and between in these sad times of cut backs. So many thanks again, may it continue.